Case Studies
Big Impact through Small Changes
HomePath is a public website for buyers to discover Fannie Mae-owned homes and connect potential buyers with real estate professionals. With each inquiry – whether through phone, email or chat – had a cost, and that would soon triple through the vendor.
Learn how we strategized for better self service and lowered operation costs.
Who wants bad grades?
Certainly not me! But how do you fix things when you don't know where you went wrong? This was a question many Fannie Mae Real Estate Agents found themselves asking when it came to being scored. Through our work, we helped agents better track their performance, translate their scores, and improve.
Internal Products Under Non-Disclosure Agreement
Improving the reporting experience
Many customers come to FM Connect for data, reporting and analytics. We were challenged to address usability and engagement issues on the platform.
Internal Products Under Non-Disclosure Agreement
Solving for Glance, the smart mirror
Smart mirrors seem something out of a sci-fi movie but they're a product proving itself to be in high demand with an expanding market. How can WCL differentiate itself and create a desirable product that can help its users?
Learn how my team worked to help solve for a seamless user experience by researching and strategizing interactions, user needs, and end goals.
Working out without the work
Fitness apps and other activity tracking products have flooded the market and are easily accessible to all types of consumers. However, despite the wide range of products and varying approaches, people continuously struggle to maintain a healthy lifestyle.
Learn how my team and I created a mobile application to help users stay engaged with fitness through social motivation.
Everything you need, in one place
Traveling can be an enjoyable experience, but the hassle of searching, planning, and booking beforehand can be dreadful. Users have been forced to use multiple resources from beginning to end, resulting in inefficiency, frustration, and mistakes.
Learn how my team and I created a mobile application to help users feel safe and confident with their choices while completing travel tasks fast and efficiently.
